Legal Contract terms
We discuss our contract terms in person.
Tailored to your screening volume, confidentiality needs and outsourcing requirements — instead of a boilerplate terms-and-conditions text that does not fit your situation. Here is what the contract covers, up front:
01
Order Form & Data Processing Agreement (DPA)
Scope of services, screening depths and purchase model (single check, quota or subscription) in the Order Form; the DPA under Art. 28 GDPR — set up to meet the professional-secrecy rules that apply to regulated professions, with a deletion concept that respects statutory retention obligations.
02
Satisfaction promise
For the first six months of your contract: if a report does not deliver what we promised, tell us what was missing – we refund that report immediately, to your original payment method. Per report, no forms, no fine print. If you’d rather we run it again, we will – your choice, not our condition. We use what you tell us to fix the cause.
03
SLA & Exit
Availability targets, response and recovery times, support escalation, incident notification chain — and an exit with a machine-readable data return format and a defined transition phase. Key figures published up front in the Trust Center.